Reference

How earnelite Handles Your Personal Information

This policy sets out exactly what data earnelite collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our lobby — and how we keep that data secure.

Account data protectionPayment data handled securelyCookie and device data disclosedYour right to request, edit or deletePakistan-focused data handling
earnelite How earnelite Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

Security and transparency around your data are not afterthoughts here. Every section below reflects how we actually operate your account data — from the moment you log in to the point you request a Raast withdrawal.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by anti-fraud obligations. You can request details of the exact retention period via live chat.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to see which lobby sections you visit most. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If our system detects a login from an unfamiliar device or IP, access is held until you confirm via OTP.

Data Requests

You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies. Requests are processed after identity verification.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct or request deletion of your personal data, our support team handles privacy requests directly. Submit your request through any of the channels below and we will respond within the window stated in our policy. Account verification may be required before we action a data request, so have your registered contact number or wallet reference ready.

Live Chat Open the chat widget inside your account dashboard. State that your request is a privacy or data matter so it routes to the right team without delay.
Email Support Send your privacy request to our support email address shown in your account settings. Include your registered mobile number for quicker verification.
Account Settings Some data corrections — like updating your contact number or linked Easypaisa wallet — can be made directly inside the account settings section without contacting support.

Your Privacy Questions, Addressed Directly

These are the questions we actually receive about data and privacy from account holders. If your question is not here, reach out via live chat or email and our team will respond.

We collect your name, mobile number, email address, and the payment identifiers tied to your JazzCash, Easypaisa or Raast transactions. Device and session data are also logged automatically.

Payment wallet references are kept in encrypted form only for as long as verification and reconciliation require. They are not retained indefinitely or shared with unrelated third parties.

Yes. Submit a data access request through live chat or the support email listed in your account settings. We will verify your identity first, then provide the data summary within the policy window.

Send a deletion request via live chat or email. Where no legal or anti-fraud retention obligation applies, we will remove your data and confirm the action. Some records may be kept by law.

We do not sell or share your data for marketing purposes. Data goes only to payment processors, identity verification services and fraud-prevention partners who are bound by our data-handling standards.

Every login is secured by OTP verification to your registered mobile number. Logins from unrecognised devices are held until you confirm via OTP, reducing the risk of unauthorised access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.